38 Tbajee Privacy Policy — Your Data, Our Responsibility

Welcome to 38 tbajee. When you use our platform, certain personal information comes to us. In this Privacy Policy, we explain with full transparency — what that information is, why it is collected, how it is used, and what your rights are. 38 tbajee believes that your privacy is a fundamental right, and protecting it is our responsibility.

This Privacy Policy applies to all 38 tbajee services — including the website, mobile app, customer support, and any other digital channel. By using the platform, you are considered to have agreed to this policy.

1 What Information We Collect

38 tbajee collects various types of information, which can be grouped into two main categories: what you provide directly, and what is automatically collected while you use the platform.

1.1 Information You Provide Directly

• Identity Information: Full name, date of birth, and nationality.
• Contact Information: Email address, mobile number, and current residential address.
• KYC Documents: Copy of national ID, passport, or driving licence.
• Financial Information: Payment method details (bKash, Nagad, Rocket number) and transaction history.
• Account Information: Username, password (stored in hashed form), and security questions.
• Customer Support Messages: Support tickets, live chat messages, and email correspondence.

1.2 Automatically Collected Information

• Device Information: Device type, operating system, and browser version.
• Network Information: IP address and internet service provider name.
• Usage Patterns: Pages visited and time spent, as well as your preferred games and markets.
• Log Data: Login time, logout time, and failed login attempts.
• Cookies & Tracking Data: Session cookies, preferred language, and settings.

2 Why We Collect Your Information

38 tbajee collects data only for specific, legitimate purposes. We do not collect information beyond what is necessary.

3 How Your Information Is Used

38 tbajee uses your information for the following purposes:

• To create and maintain your account and ensure secure login.
• To process deposits, withdrawals, and other financial transactions.
• To complete KYC verification and confirm your age.
• To prevent fraud, money laundering, and unauthorised activity.
• To personalise your platform experience based on your preferences.
• To inform you about relevant bonuses, promotions, and offers (with your consent).
• To provide customer support and resolve complaints.
• To fulfil legal obligations and respond to requests from regulatory authorities.
• To improve the platform's technical standards and security.

4 Sharing Information with Third Parties

38 tbajee may share information with third parties in certain specific circumstances, and only to the extent necessary:

4.1 Payment Providers

Only the information necessary to process transactions is shared with the relevant providers for bKash, Nagad, Rocket, and banking services. These providers operate under their own privacy policies.

4.2 Technology Partners

Limited data may be shared with providers of cloud hosting, security software, and analytics tools used to operate the platform. All such partners operate under strict confidentiality agreements.

4.3 Legal Authorities

Disclosing information in compliance with court orders, lawful requests from law enforcement, or directions from regulatory authorities is a legal obligation. 38 tbajee is bound to comply in such cases.

4.4 Business Restructuring

In the event of a merger or acquisition involving 38 tbajee, data may be transferred to the new entity. This privacy policy will remain in effect in such cases.

5 Cookies & Tracking

38 tbajee uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: These are essential for login sessions and platform security. Disabling them will prevent the platform from functioning properly.
• Functional Cookies: Remembers your language preference and theme settings.
• Analytics Cookies: To understand which pages are most popular. Only aggregate usage patterns are reviewed — no individual identification.
• Marketing Cookies: Used solely to show you relevant promotions, with your consent.

5.2 Cookie Controls

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working. Detailed cookie preferences can be managed on our Cookie Settings page.

6 Data Protection Measures

38 tbajee follows industry-standard technologies and processes to keep your data secure:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Server Security: Data stored on dedicated secure servers, with regular security audits.
• Access Controls: Only authorized personnel are permitted to access specific data.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Regular Backups: Data is backed up regularly to prevent any loss.
• Staff Training: All staff receive regular training on privacy and data protection.

7 Your Rights

As a user of 38 tbajee, you have the following rights regarding your personal information:

• Right to Know: You can request to see what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that we temporarily pause the processing of your data.
• Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.
• Right to Lodge a Complaint: If you have a complaint about data protection, you are welcome to contact us.

To exercise these rights, Help Centreor go to support@38tbajee.appWe will do our best to respond within 30 business days.

8 Data Retention Period

38 tbajee does not retain your data indefinitely. Each type of information has a defined retention period:

• Account Information: For the duration of the active account and 5 years after closure.
• Transaction Records: Up to 7 years, as required by legal obligations.
• KYC Documents: 5–7 years as required by regulatory obligations.
• Customer Support Contact: 3 years from last contact.
• Analytics Data: May be retained in anonymized form indefinitely.

Once the retention period expires, data is securely deleted. Certain information may need to be kept longer for legal reasons.

9 Children's Privacy

38 tbajee is a platform strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If a minor has registered using false information and we become aware of this, the account will be immediately closed and all associated data will be deleted. If a parent or guardian believes their child has registered on our platform, please contact us immediately at support@38tbajee.appto get in touch.

10 Policy Changes

38 tbajee may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, advance notice will be sent to your registered email.
• A notification will be displayed when you log in to the platform.

Continuing to use the platform after any changes have been made will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.

11 Contact Us

For any questions, requests, or complaints regarding this privacy policy, please get in touch with us:

• Email: support@38tbajee.app
• Help Center: Visit the Help Centre page

We are committed to responding to your request within a maximum of 30 business days.