From opening an account to resolving payment issues — you'll find answers to all your questions at the 38 tbajee help center. Get support through live chat, email, or the FAQ, whichever works best for you.
Registration, Login & Profile
Deposits & Withdrawals
Placing & Cancelling Bets
Offers & Promo Codes
App & Site Issues
Password & Verification
Opening an account at 38 tbajee is quick and simple — registration takes just a few minutes. That said, new users occasionally run into common issues such as not receiving an OTP, forgetting their password, or being unable to update their profile. This section covers solutions to all of those.
On the registration page, enter your mobile number, password, and referral code (if you have one). Once you verify the OTP, your account will be active.
On the login page, click "Forgot Password." An OTP will be sent to your registered mobile number — use it to set a new password.
First, check your network connection. Wait 30 seconds, then click the "Resend" button. If the problem persists, contact support.
You can update your name, email, and profile picture in Account Settings. To change your mobile number, please contact support for assistance.
Only one account can be registered per mobile number. Creating multiple accounts may result in all of them being suspended.
Payment questions are among the most common ones we receive at 38 tbajee. Many users run into trouble when depositing via bKash, Nagad, or Rocket. In most cases, the issue comes down to an incorrect number or a network error. Below you'll find solutions to the most common payment problems.
If your balance hasn't been credited 30 minutes after a deposit, contact us via live chat with your transaction reference number and a screenshot. Our team will get it sorted quickly.
When facing betting-related issues, many people are unsure where to turn. While 38 tbajee's betting system is straightforward to use, new users should familiarize themselves with a few key things — such as when bets get cancelled, how odds work, and what rules apply to live betting.
When does a bet get cancelled? If a match is abandoned, an event is postponed for any reason, or a system error is detected, 38 tbajee automatically voids the bet and refunds the full amount.
In live betting, odds update every few seconds based on how the match is unfolding. The odds at the exact moment you place your bet are the ones that apply to it.
Once a bet is confirmed, it generally cannot be edited. However, in some cases you may be able to settle early using the "Cash Out" option.
Winnings are credited to your account once the match result is confirmed — typically within 30 minutes of the match ending.
You can place a parlay bet by combining multiple events. Win all of them and you collect the full payout — lose even one and the entire bet is lost.
The security of your 38 tbajee account is our top priority. That said, users also need to take certain precautions. In particular, three habits will keep your account safe: never share your password, steer clear of phishing links, and report any suspicious activity to support right away.
Occasionally you may have trouble accessing the platform, pages may not load, or the app may crash. In most cases, this comes down to your internet connection or browser cache. Following the steps below will fix the majority of issues on your own.
Check your internet connection. Refresh your browser (Ctrl+F5). Clear your cache and cookies, then try again.
Check that Caps Lock is off and make sure your password is correct. If you're still having trouble, reset your password.
You need a minimum internet speed of 2 Mbps. Try refreshing the page. On mobile, make sure Data Saver mode is turned off.
Make sure JavaScript is enabled in your browser. Disable any ad blockers. Try a different browser.
On many online platforms, getting support can mean waiting for hours. At 38 tbajee, the experience is completely different. Our help center is built with Bangladeshi users in mind — in Bengali, in plain language, and with a commitment to fast responses.
Live chat support is available seven days a week, around the clock. Our support team members speak Bengali, so there's no language barrier. On average, a representative will connect with you within two minutes.
"Our goal is to be there for you the moment something goes wrong — day or night."
— 38 tbajee Support TeamFor complex issues or document-related queries, email is often the most convenient option. Send your message to support@38tbajee.app and receive a detailed response within 24 hours. Including a full description of your issue along with any relevant screenshots will help us resolve it faster.
Having a few details on hand when you contact support will speed up the resolution significantly — things like your registered mobile number, the date and time of the issue, a transaction reference number (for payment issues), and your device and browser. With this information, the support team can locate your account quickly and resolve the issue in less time.
38 tbajee believes betting should be a source of enjoyment, never stress. If you feel your betting is getting out of hand, you can set deposit limits, betting limits, or take a temporary break through our help center. All these services are completely free and confidential.
You can find more details on our Responsible Gaming page. 38 tbajee always wants you to stay healthy and happy — betting should never get in the way of the other parts of your life.
For the fastest resolution, use live chat. Average response time is under 2 minutes.
Available 24/7Email us for detailed help with complex issues. You'll hear back within 24 hours.
support@38tbajee.appFind answers to the most common questions on our FAQ page. Solve it yourself in seconds.
Always AvailableThe 38 tbajee support team is always ready. Jump into live chat or open a new account to get the full experience.